Frequently Asked Questions
Common questions about ordering, custom commissions, shipping and packing. If your question is not answered here, message us and we will help.
Frequently asked questions
How long does a custom order take?
Most custom murtis take 2-8 weeks depending on size and complexity, plus shipping time. We'll confirm an exact estimate when we quote your order.
Do you ship internationally?
Yes — we regularly ship to the USA, UK, UAE, Canada and Australia. International delivery typically takes 15-21 days; import duties and taxes are the buyer's responsibility.
How is my murti packed for shipping?
Every piece is foam-wrapped and shipped in a custom wooden crate built to its exact dimensions, so it arrives safely regardless of distance.
What payment methods do you accept?
Razorpay (UPI, cards, net banking, wallets) for Indian buyers, and PayPal for international buyers. Bank transfer is available on request for large custom orders.
Can I get a specific size or finish?
Yes — use our custom order form to specify deity, size, material, colour/finish and base style, and we'll quote accordingly.
What is your return policy?
Ready-made murtis can be returned within 7 days if damaged in transit or materially different from the listing. Custom orders are made-to-order and are non-refundable once production has started — see our Returns & Refunds page for full details.
How do I track my order?
You'll receive courier tracking details by email/WhatsApp once your order ships. For custom orders, we also send progress photos before your murti is finished.
Can I speak to someone before ordering?
Absolutely — message us on WhatsApp or email and we'll help you choose the right size, material and finish.